![]() But the IT team will also have some responsibility here. That’s why it’s critical for IT teams to have consistent processes in place to maintain the consistency and quality of their work.Īnother reason IT processes are so important for businesses is that IT processes intersect with other types of processes that take place in other departments.įor example, during employee onboarding, the HR team will have a process for making sure that the new hire completes their paperwork and is set up for training. For most businesses, IT manages all of these components. IT processes are important because so many aspects of business rely on technology, whether that means software, hardware, devices, or apps. Many IT teams rely on low-code platforms to speed up and democratize the development cycle. These include conventional development, agile development, or citizen development. In order to deliver the apps and solutions their businesses need, IT teams may use one of several development models. A standard software development model could include the following five phases: The number and nature of those stages varies depending on the resources available and the cadence of development that works for a particular team. The software development process is divided into stages. Managing integrations and stack extensibility also fall into this category. For example, if the finance team needs a new app to manage reimbursement requests, or if the HR team needs an automation for capturing and storing signed copies of documents. Many companies depend on IT teams and developers to build new apps, automations, or workflows for internal customers. In this role, IT teams support efforts to achieve operational excellence. ![]() IT processes that fall into this category ensure that the business has the right technology to meet its goals, and that this technology is functioning as planned. Examples of these types of IT processes include: Processes that fall into the category of IT operations tend to be repeatable, routine, and may take place at regular intervals or on a schedule.įor example, processes that maintain the IT infrastructure or ensure the enforcement of security and compliance requirements would fall into this category. ![]() IT operationsīeyond incoming service requests, IT teams must also manage processes that impact day-to-day operations for the business. When incoming service requests are managed with a structured process and the right tools, teams can ensure that they meet their SLAs and avoid delays that can lead to security risks or decreased productivity. Give requestors the ability to track the status of their tickets. To ensure that incoming tickets are resolved quickly, IT teams need a structured request management workflow that meets four requirements: Most teams deal with a high volume of service requests, and most are time sensitive. These types of requests are usually referred to as IT service management (ITSM). These include issues with equipment, access management, security, new user set up, and, of course, problems with login credentials. IT teams deal with many different types of service requests. Generally speaking, IT processes can be organized into three categories: service request management, IT operations, and software development. ![]() IT processes are almost always standardized to ensure consistency of results and to make it easier to evaluate their effectiveness. There are several different types of IT processes and they make up a broad category that includes a variety of workflows, tasks, and functions. Learn more about the different types of business processes. For IT teams and developers who build products for the business, their work is usually considered a core business process. For example, if the sales team requests a new app or workflow to manage their pipeline, that request will go to the IT team through a feature request process.īut the IT team is also responsible for enforcing security requirements, so time spent reviewing the sales team processes, systems, and data also falls under the IT process umbrella. Some IT processes are categorized as support processes for the business, since they make possible core processes like sales, marketing, revenue ops, and production. These include processes such as requests for IT support, incident response, security enforcement, and many others. IT processes are any of the workflows, approvals, and activities managed by the IT team. Low-code Automation: Good for Business, Great for IT Read the report See how low-code builds partnerships between business and IT
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